This Privacy Policy explains how CarePlus ("we", "our", or "us") collects, uses, stores, shares, and protects your personal data when you use our platform — a web service designed to help clients connect with childcare providers (nannies, tutors, drivers, coaches, etc.).
We are committed to protecting your privacy and handling your personal information responsibly and transparently.
We may collect the following types of information:
A. Personal Information (Provided by You)
Full name
Phone number
Email address
City/location
Profile photo
Description/bio
Uploaded documents (ID, driver's license, certificates, etc.)
Messages and communications through the
Feedback and reviews
B. Automatically Collected Information
IP address
Browser type
Device type
Language preference
Date and time of access
Pages visited and interaction data
Cookies and usage data
We use your information for the following purposes:
To create and manage your user account
To match clients with service providers (nannies, tutors, etc.)
To verify identity and credentials
To provide customer support
To communicate updates, notifications, and service information
To maintain safety and trust on the platform
To analyze and improve our service
To comply with legal obligations
If applicable, we process your personal data based on:
Your consent
The necessity of processing for the performance of a contract
Our legitimate interests (e.g. to ensure platform security, improve services)
Compliance with legal obligations
We do not sell your personal data. We may share your information only under the following conditions:
With other users, as necessary to facilitate connections (e.g., showing your profile to clients if you're a nanny)
With trusted third-party service providers who assist us in operating the platform (e.g., hosting, email services, identity verification tools)
When required by law or legal process
In the event of a merger, acquisition, or sale of assets (with notice provided)
Your data is stored on secure servers with up-to-date security protocols
Access to your data is limited to authorized personnel only
We use encryption, firewalls, and other security measures to prevent unauthorized access, disclosure, alteration, or destruction of data
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
You may request deletion of your account and personal data at any time, subject to legal obligations.
We use cookies and similar technologies to:
Keep you logged in
Remember preferences
Analyze site traffic and usage
You may manage your cookie preferences through your browser settings.
Depending on your jurisdiction, you may have the right to:
Access the personal data we hold about you
Correct or update inaccurate information
Request deletion of your data ("Right to be forgotten")
Object to or restrict certain processing
Withdraw consent at any time (where processing is based on consent)
File a complaint with a supervisory authority
To exercise any of these rights, contact us at: support@care-plus.us
Our platform is intended for users aged 18 and older. We do not knowingly collect personal data from children under 13 (or under 16 in the EU). If we become aware that we have collected data from a minor, we will delete it promptly.
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. Please review their privacy policies before providing any personal information.
If you are accessing our platform from outside your country of residence, please note that your data may be transferred to and stored in countries that may not offer the same level of data protection as your home country. By using our services, you consent to such transfer and storage.
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the "Effective Date" at the top. We will notify users of significant changes via email or platform notification.
If you have any questions, requests, or concerns about this Privacy Policy or our data practices, please contact us at:
Email: support@care-plus.us